- FAQs -

Payments

What payment methods do you accept?

Visa, MasterCard, American Express, JCB, Discover, Diners Club, and PayPal

Will my payment be secure?

Security is our #1 priority. All transactions are protected by SSL with an encryption key length of 168 bits (the highest level commercially available).

Returns Policy

What is your returns policy?

We are here to serve you! If your item arrives damaged or broken, we’ve got you covered. Please reach out with questions via our Contact Us page.

Shipping

Can I track my order?

Yes! You will receive tracking information upon purchase. If you do not receive tracking information, shoot us a message via the Contact Us page.

Do you ship to my country?

Yes! We ship globally.

How long does shipping usually take?

Shipping times differ by shipping location, but the average shipment arrives in 10-15 business days.

Rose Bears guaranteed to arrive by Valentine’s Day if ordered on or before February 10, 2019.